Effective Date: April 2024

We truly appreciate you shopping at AfroBoho. We are a tiny family business (just the two of us), yet Jay has vast experience, and we pride ourselves on uniqueness and top quality gemstones. We also make almost everything by hand, and are nor perfect. If we sold paper clips we’d have no problem leaving you at the mercy of our ChatGPT generated policy below. Please, please reach out if there is a problem with your purchase at info@afroboho.co.za. We will certainly endeavour to return your money if the gems we advertise turn out to be something else on testing. We are too aware of gemstones being named and sold by colour, and not scientific geological structure. We are also too aware of gemstones being sold as natural when they are enhanced, a practise that dramatically alters their value, unbeknown to many unsuspecting shoppers. With gemstones we do advise the old adage, if it’s too cheap to be true, it isn’t. Yet there will be a glitch here or there, and we will fix it, either way, so please reach out to us first. We know each situation is as unique as our jewelry. We really want your pieces to become family heirlooms. 

Yet for the legals, here’s Chat GPT:

We strive to ensure that all our customers are satisfied with their purchases. However, we understand that there may be instances where you may need to return or exchange an item. Please read our Refund and Return Policy carefully before making a purchase.

1. Refund Policy

a. Refunds: Due to the unique nature of our products we offer refunds only for store credit within 14 days of purchase, unless the product was delivered in a damaged condition. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse a refund if the item does not meet these criteria.

b. Refund Process: To request a refund, please contact our customer service team at info@afroboho.co.za. You will be required to provide proof of purchase, such as a receipt or order confirmation email. Once your refund request is approved, we will process the refund and provide you with a store credit within 30 business days.

c. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to gift vouchers, personalized or customized jewelry, earrings (for hygiene reasons), and items that have been worn or damaged due to misuse.

2. Return Policy

a. Returns: We accept returns on eligible items within 14 days of the purchase date for store credit or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse a return if the item does not meet these criteria.

b. Return Process: To initiate a return, please contact our customer service team at info@afroboho.co.za. You will be required to provide proof of purchase, such as a receipt or order confirmation email. Once your return request is approved, you will be provided with instructions on how to return the item.

c. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

4. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at info@afroboho.co.za.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy. We reserve the right to update or change this policy at any time without prior notice.